REQUEST FOR PROPOSALS
NEEDS STUDY WITH A VIEW TO TAILORING ACTIVE OFFER TRAINING IN SERVICES IN FRENCH TO THE HEALTH AND SOCIAL SERVICES SECTOR
Solicitation opens: January 15, 2019
Solicitation closes: February 3, 2019
The Fédération franco-ténoise (FFT) represents the French-speaking population of the Northwest Territories (NWT). The FFT, which plays a lead role in the NWT peer network of Francophone and Francophile communities and associations, is a key partner at the municipal, territorial and federal level, provides political representation and promotes the rights of Francophone and Francophile communities in the NWT.
Réseau TNO Santé (RTS), which is affiliated with the FFT, is dedicated to improving access to health and social services in French for the French-speaking population of the NWT. It works to build synergic and interdisciplinary alliances between and with its partners to promote a shared vision and to support the development of strategic initiatives in the health sector. RTS has been a fixture in the French-speaking community in the NWT since 2003. It is supported nationally by Société santé en français and 15 other like-minded health networks across Canada.
The Fédération franco-ténoise and Réseau TNO Santé, together with the Government of the Northwest Territories (GNWT), aims to conduct a needs study with a view to tailoring active offer training in services in French for health human resources employed by the Northwest Territories Health and Social Services Authority (NTHSSA). The aim of the study is to identify the public’s needs and expectations in terms of active offer of health services in French, as well as human health resources’ and managers’ training needs.
The successful proponent will be required to submit a report on these needs and subsequently recommend appropriate training tools.
COMPONENTS OF THE REQUEST FOR PROPOSALS
- Solicitation opens: January 15, 2019
- Solicitation closes: February 3, 2019 at 11 p.m. (Mountain Time)
- Proposals are to be submitted by e-mail only to firstname.lastname@example.org.
Proposals received after the above deadline will not be considered.
During the solicitation period, please submit your questions in writing to email@example.com.
An amendment containing responses to questions that could significantly affect the solicitation process will be published within 48 hours, together with the request for proposals.
Proponents must include two separate documents in their proposals:
- Technical proposal
- Financial proposal
Proposals will be evaluated using a three-stage process consisting of mandatory criteria, rated criteria and a financial evaluation.
- Mandatory criteria: Proponents must meet all mandatory criteria.
- Technical rated criteria: Proponents must score at least 60% on the rated criteria. See the evaluation matrix attached for more information about the evaluation components.
- The financial evaluation will be done using a 60:40 ratio. Proposals will be scored and rated from lowest to highest price, with 60% of the points awarded constituting the final score for the technical evaluation, and 40%, for the financial evaluation.
STATEMENT OF WORK
In 2016, the FFT consulted the French-speaking population of the NWT about health services in French provided by the territorial government. The results showed that negative experiences associated with health services in French stem from inconsistent access to, and the uneven quality of, services in that language. In their criticisms, many respondents said that service was inconsistent, which would make patients less inclined to ask for service in French again in the future. The public consultations also underscored the importance of empathy in the active offer of services in French, given the vulnerability that patients often experience as a result of being ill, in pain, in crisis or anxious. Consequently, training must be tailored to the health sector and place more emphasis on such concepts as safety, quality of care and empathy. FFT/RTS and the NTHSSA are therefore joining forces to create new active offer training tools that are better suited to needs in the health sector and to the realities of French-speaking patients in minority communities.
Scope of work
The successful proponent will have to establish a methodology for the needs study, develop data-gathering tools, conduct research on tool development, compile and analyze the data gathered, and draft a final report.
Methodology and tool development
- Hold an initial meeting with the project leaders.
- Develop sensitive and effective data-gathering tools in order to provide a snapshot of the needs of the NWT’s French-speaking population as regards active offer of health services in French.
- Develop data-gathering tools to identify the needs of, and challenges facing, health human resources in the active offer of health services in French.
- Obtain the approval of the project leaders before collecting data.
- Record the data.
- Submit the raw data to the project leaders.
Data analysis and reporting
- Hold a follow-up meeting with the project leaders prior to data analysis to clarify reporting requirements.
- Analyze the data.
- Write up a report on the results.
- Submit a first draft of the final report by March 15, 2019, for review and approval.
- Submit the final report by March 31, 2019.
English and French are required for this project. Communications (data-gathering tools, oral/written interaction) with the NWT’s French-speaking population must take place in French. Documents for, and communications with, the project leaders may be in either language.
The FFT will provide documentation on active offer of services in French.
Place of work
The work is to be performed at the location where the proponent normally provides its services.
The successful proponent will be required to be on site in Yellowknife.
Work performed by the successful proponent under this contract, including incidentals such as research reports and other documents, will become the exclusive property of the FFT, for use at its own discretion.
All copyright for documents created under this contract will be assigned and transferred by the successful proponent to the FFT. This assignment of copyright is granted without territorial or temporal limitation, and without any other limitations.
|No.||Mandatory Technical Criteria||Scoring Method
The proponent must have at least five years’ experience in social research or in research in the health sector.).
Proponents must demonstrate at least 5 years’ experience by providing a list of completed projects. Include the following information:
– Project name
– Client name
– Brief summary of project (no more than two lines)
– Duration (months/years)
|MC-2||Experience working with Francophone minority communities
Proponents must have at least one research experience involving Francophone and Acadian minority communities (FAMCs).
Proponents must demonstrate previous research experience involving FAMCs. Include the following information:
– Project name
– Client name
– Brief summary (two lines)
– Name of minority community in question
The successful proponent will be required to provide service in French at all times.
Proponents must demonstrate, by giving a reference for a previous project, that they are able to provide service in French.
|No.||Technical Rated Criteria||Scoring Method|
|RC-1||Description of a previous project
Proponents must demonstrate experience in the field of social research by describing a similar previous project.
Proponents must demonstrate, in a written description of not more than two pages, that they have previously undertaken a project with similar objectives. Points will be awarded as follows:
– The subject of the research has to do with a topic of societal concern.
– The project was carried out in a northern community.
– The project was carried out in an FAMC.
– The project provided an overview of a government service (federal, provincial or municipal).
|RC-2||Understanding of project
With reference to the statement of work, proponents must describe in a few paragraphs the kinds of tools they intend to use and why, given that the study involves NWT public services and the NWT’s French-speaking population.
Proponents must demonstrate the following:
– An understanding of the challenges and issues facing FAMCs.
– An understanding of the challenges and issues facing Northern communities.
|RC-3||Presentation of team
Proponents must provide a list of the team members who will be assigned to the project.
The description for each member of the team must include the following:
– Number of years of experience
– Role (no more than two lines)
|RC-4||General submission format
(a) The information provided is clear and easy to understand (5 points).
(b) The quality of language used (spelling and grammar) is satisfactory (5 points).
|Maximum total||Minimum score (60%) = 24||40|